Dined here a few weekends ago, the service was horrible. If took forever for a waitress to come and when she did, it was like we were bothering her. When she brought are drinks she slammed them down on the table. The food was super salty, but she never came back so we could tell her. When she cleared our plates and we told her about the salty food, she just said "really? Here's your bill." And told us to use the gross sticky kiosk if we were paying with a credit card. So that is the end of our days dining at this particular location! I left. Comment on their website, it took a week to hear anything back from them! Do they care?
(1)
Danielle S.
I have been to the Chili's out in Algonquin numerous times and I have never enjoyed the experience; however, my aunt wanted to go to Chili's and we were at Spring Hill Mall so we ended up going. I was pleasantly surprised. The place was very clean, including the bathrooms, and the food was cooked to perfection. I ordered the sirloin and it was very good for the price. The onion strings were a bit too spicy for my taste, but by the time I got to the sides I was full anyways. However, I used to get the chicken fingers at Chili's and have always found them to be greasy and unappetizing. So I would warn away from those, but the steak is actually very good.
(4)
George H.
Yep, it's a Chili's and I am not expecting much - but I still expect the food to be cooked right and have flavor - this location never seems to 'get it right'. The staff is very helpful and cheerful, but they need to do something with the kitchen staff. Decor-wise, the restaurant is dark - so much so that it can be hard to read the menus at night. Other 'newer' Chili's seem to be much brighter than this location.
(2)
Bill A.
Always have the buffalo chicken salad so I can't recommend much. Salads are pretty good here.
(3)
Jason K.
It is Chili's. If you log in with Foursquare, you get free chips and salsa. They were very slow when we were there, so the service was great. Food was good, as usual. Would come back if I were in the mood for American fare.
(4)
Seth R.
I am a fan of Chilis and have been for about 20 years. I live in West Dundee so having a Chilis that close was nice. Since 2007, this Chilis has slid downhill and stayed there. The staff is freindly, but the quality of their food has declined significantly. Their Fajitas used to be sizzling and suculent...now they're just..well...pretty unremarkable. This Chilis also has a To-Go door on the East side. The last 2 times we've ordered 'To-Go' our order has been incomplete or incorrect. I know I should check the order before I leave, but there's just something in my head that says,' how hard can it be to get an order right?'. Shame on me. Anyway, if you dine-in here you'll get an OK meal with friendly service. That's about it.
(2)
Ryan H.
I've lived in the Dundee area for 37 years. Why I haven't gotten around to eating at the local Chili's is beyond me. I guess that's a good thing. Let me get the good items over with first -- The house Margarita's are good. The Chips n Salsa are good too. But that's where it ends. Other than the above two items, this place is a total downer. The restaurant is old and dirty. The bathrooms equally dingy. In fact, upon visiting the loo before dinner, I observed one of the sinks featuring a splattering of BLOOD. Unsanitary and gross. The service was "OK", but the food was a total abortion. Every item we ordered had the texture and appearance of being reheated in the microwave. The dessert of a chocolate brownie and scoop of vanilla ice cream was equally disgusting. The brownie was either frozen and reheated in the microwave or completely undercooked, I couldn't tell which. Either way, it wasn't done -- just a puddle of mush. Thank God we had a gift certificate (which, oddly, I had sitting around for two years) otherwise I'd have been truly ticked off paying for that poor excuse of a meal. This place truly needs to go away.
(1)
Itsclose X.
I've been here twice this year, at the request of two separate sets of friends. Despite the pleasant view of greenery outside the ample windows, it would definitely not be my own choice if a satisfying meal at a fair price was my goal. Next time friends want to go here, I will strongly urge them to go elsewhere. Visit #1: Chips were good, especially after ordering guacamole and sour cream to augment the salsa. Avocado burger was decent. "Free" refills of soda or iced tea, are actually more than paid for within the inflated prices of the menu items, justified neither by quality nor quantity. Visit #2: Chips without guacamole and sour cream were best plain, without the salsa. Loaded Texas Cheese Fries, which contained less than fresh ingredients, including visibly dry jalapenos, were picked at briefly by a companion, who found this dish quite unpalatable, even with the thin, watery ranch dressing provided. Sirloin steak was dry, not grilled to order, and the grill marks may or may not have been genuine. Sauteed shrimps were undercooked. Vegetables were bland and sparse. Spicy coleslaw was inedible, especially since I mistakenly assumed that it was going to be conventional coleslaw. Unrequested soda refills went to waste. In conclusion, this small, less than mediocre meal was quite unsatisfactory, especially upon receiving the bill.
(2)
Benett B.
As I was eating here today I happened to pull up the yelp reviews for this restaurant. I have to say that the other reviews I found so far motivated me to add my two cents. We live near this restaurant and we eat here fairly regularly. We've always had a nice experience, and that is what keeps us coming back. Friendly staff, timely service, and good strong drinks. To those who wrote negative reviews about this location, I'd like to say: This is a Chili's restaurant people. If you are looking for fine dining with high quality presentation you shouldn't be in a Chili's in the first place. You should also know exactly what you'll be paying. Does this location get busy on the weekends, and after work hours? Yes, but that's also part of the charm of this type restaurant, right? This location is just as good if not better than any other Chili's I've ever been in, and we will continue to support this local restaurant and staff. So if you like the Chili's menu, come to this location right near the Spring Hill Mall and enjoy!
(4)
Scott N.
Came here for dinner tonight and had the worse service ever. The staff was rude and never checked in on us or asked us if we needed refills on drinks. Love the food at Chilis but unfortunately we won't be coming back to this location.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : Yes Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
Janis T.
Dined here a few weekends ago, the service was horrible. If took forever for a waitress to come and when she did, it was like we were bothering her. When she brought are drinks she slammed them down on the table. The food was super salty, but she never came back so we could tell her. When she cleared our plates and we told her about the salty food, she just said "really? Here's your bill." And told us to use the gross sticky kiosk if we were paying with a credit card. So that is the end of our days dining at this particular location! I left. Comment on their website, it took a week to hear anything back from them! Do they care?
(1)Danielle S.
I have been to the Chili's out in Algonquin numerous times and I have never enjoyed the experience; however, my aunt wanted to go to Chili's and we were at Spring Hill Mall so we ended up going. I was pleasantly surprised. The place was very clean, including the bathrooms, and the food was cooked to perfection. I ordered the sirloin and it was very good for the price. The onion strings were a bit too spicy for my taste, but by the time I got to the sides I was full anyways. However, I used to get the chicken fingers at Chili's and have always found them to be greasy and unappetizing. So I would warn away from those, but the steak is actually very good.
(4)George H.
Yep, it's a Chili's and I am not expecting much - but I still expect the food to be cooked right and have flavor - this location never seems to 'get it right'. The staff is very helpful and cheerful, but they need to do something with the kitchen staff. Decor-wise, the restaurant is dark - so much so that it can be hard to read the menus at night. Other 'newer' Chili's seem to be much brighter than this location.
(2)Bill A.
Always have the buffalo chicken salad so I can't recommend much. Salads are pretty good here.
(3)Jason K.
It is Chili's. If you log in with Foursquare, you get free chips and salsa. They were very slow when we were there, so the service was great. Food was good, as usual. Would come back if I were in the mood for American fare.
(4)Seth R.
I am a fan of Chilis and have been for about 20 years. I live in West Dundee so having a Chilis that close was nice. Since 2007, this Chilis has slid downhill and stayed there. The staff is freindly, but the quality of their food has declined significantly. Their Fajitas used to be sizzling and suculent...now they're just..well...pretty unremarkable. This Chilis also has a To-Go door on the East side. The last 2 times we've ordered 'To-Go' our order has been incomplete or incorrect. I know I should check the order before I leave, but there's just something in my head that says,' how hard can it be to get an order right?'. Shame on me. Anyway, if you dine-in here you'll get an OK meal with friendly service. That's about it.
(2)Ryan H.
I've lived in the Dundee area for 37 years. Why I haven't gotten around to eating at the local Chili's is beyond me. I guess that's a good thing. Let me get the good items over with first -- The house Margarita's are good. The Chips n Salsa are good too. But that's where it ends. Other than the above two items, this place is a total downer. The restaurant is old and dirty. The bathrooms equally dingy. In fact, upon visiting the loo before dinner, I observed one of the sinks featuring a splattering of BLOOD. Unsanitary and gross. The service was "OK", but the food was a total abortion. Every item we ordered had the texture and appearance of being reheated in the microwave. The dessert of a chocolate brownie and scoop of vanilla ice cream was equally disgusting. The brownie was either frozen and reheated in the microwave or completely undercooked, I couldn't tell which. Either way, it wasn't done -- just a puddle of mush. Thank God we had a gift certificate (which, oddly, I had sitting around for two years) otherwise I'd have been truly ticked off paying for that poor excuse of a meal. This place truly needs to go away.
(1)Itsclose X.
I've been here twice this year, at the request of two separate sets of friends. Despite the pleasant view of greenery outside the ample windows, it would definitely not be my own choice if a satisfying meal at a fair price was my goal. Next time friends want to go here, I will strongly urge them to go elsewhere. Visit #1: Chips were good, especially after ordering guacamole and sour cream to augment the salsa. Avocado burger was decent. "Free" refills of soda or iced tea, are actually more than paid for within the inflated prices of the menu items, justified neither by quality nor quantity. Visit #2: Chips without guacamole and sour cream were best plain, without the salsa. Loaded Texas Cheese Fries, which contained less than fresh ingredients, including visibly dry jalapenos, were picked at briefly by a companion, who found this dish quite unpalatable, even with the thin, watery ranch dressing provided. Sirloin steak was dry, not grilled to order, and the grill marks may or may not have been genuine. Sauteed shrimps were undercooked. Vegetables were bland and sparse. Spicy coleslaw was inedible, especially since I mistakenly assumed that it was going to be conventional coleslaw. Unrequested soda refills went to waste. In conclusion, this small, less than mediocre meal was quite unsatisfactory, especially upon receiving the bill.
(2)Benett B.
As I was eating here today I happened to pull up the yelp reviews for this restaurant. I have to say that the other reviews I found so far motivated me to add my two cents. We live near this restaurant and we eat here fairly regularly. We've always had a nice experience, and that is what keeps us coming back. Friendly staff, timely service, and good strong drinks. To those who wrote negative reviews about this location, I'd like to say: This is a Chili's restaurant people. If you are looking for fine dining with high quality presentation you shouldn't be in a Chili's in the first place. You should also know exactly what you'll be paying. Does this location get busy on the weekends, and after work hours? Yes, but that's also part of the charm of this type restaurant, right? This location is just as good if not better than any other Chili's I've ever been in, and we will continue to support this local restaurant and staff. So if you like the Chili's menu, come to this location right near the Spring Hill Mall and enjoy!
(4)Scott N.
Came here for dinner tonight and had the worse service ever. The staff was rude and never checked in on us or asked us if we needed refills on drinks. Love the food at Chilis but unfortunately we won't be coming back to this location.
(1)